All electricity outages, power trips and street light faults can be lodged with our call centre or customer care office or our local electrician. For all our contact details please see the list at page 25 of this booklet. Please remember to provide all relevant information when reporting any electrical fault. Relevant information should include the following:

  • street name
  • erf and gate number
  • your full name and contact details
  • town and suburb
  • description of the fault
  • pole number (for street light fault)

Note: restoration times vary considerably and are dependent on the nature of the electrical fault incurred. Also please, make sure to obtain a reference number from the call centre agent when logging a fault. This can be used to track the status of your query and all related remedial activities.